Refund & Return Policy

At PLNDSKI, we stand behind the quality of our jewellery and want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

• Be unworn and unused.
• Be returned in its original packaging.
• Include all original accessories, where applicable.
• Be accompanied by proof of purchase.

To request a return, please contact us at plndskicontact@gmail.com with your order number and reason for the return.

Returns sent without first contacting us and receiving return instructions will not be accepted.

Please note that customers are responsible for the cost of return shipping. We recommend using a tracked postal service, as PLNDSKI cannot be held responsible for returns lost or damaged during transit.

Non-Returnable Items

The following items cannot be returned:

• Earrings (unless they arrive damaged or faulty, for hygiene reasons).
• Custom-made, personalised, or made-to-order products.
• Gift cards.

Exchanges

If you would like a different item, the quickest option is to request a return for your original purchase (if eligible) and place a new order once your return has been approved.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 2 - 5 business days. Please note that your bank or card provider may require additional time to process the refund.

Please note:

• Original shipping charges are non-refundable.
• Return shipping costs are the responsibility of the customer.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of delivery without providing a reason.

Returned items must be unworn, unused, in their original packaging, and accompanied by proof of purchase.

90-Day Money-Back Guarantee

Our 90-Day Money-Back Guarantee covers orders affected by shipping or delivery issues, including:

• Lost in transit.
• Missing items.
• Delivery-related problems.

If your order is affected by one of these issues, our support team will work with you to provide an appropriate resolution.

1-Year Product Guarantee

Every PLNDSKI product is covered by our 1-Year Product Guarantee against manufacturing defects.

If your jewellery develops a manufacturing fault during normal use within one year of delivery, we will provide a replacement product.

This guarantee covers replacement products only and does not include:

• Refunds.
• Exchanges for different products.
• Reimbursement of return shipping costs.
• Damage caused by misuse, accidents, improper care, normal wear and tear, or unauthorised modifications.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, faulty, or you receive the wrong product, please contact us within 48 hours of delivery at plndskicontact@gmail.com.

We'll resolve the issue as quickly as possible by providing a replacement or another appropriate solution at no additional cost.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us at:

Email: plndskicontact@gmail.com