Refund policy
Refund & Return Policy
At PLNDSKI, we stand behind the quality of our jewellery and want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.
30-Day Returns
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
- Be unworn and unused.
- Be returned in its original packaging.
- Include all original accessories, where applicable.
- Be accompanied by proof of purchase.
To request a return, please log in to My Account, select the relevant order and submit a return request.
Once your return request has been reviewed, you will receive further return instructions. Please do not send your item back before your return request has been approved.
Customers are responsible for the cost of return shipping for change-of-mind returns. We recommend using a tracked postal service, as PLNDSKI cannot be held responsible for returns lost or damaged during transit.
Non-Returnable Items
The following items may not be eligible for change-of-mind returns:
- Earrings where applicable hygiene seals have been removed, unless faulty.
- Custom-made, personalised, or made-to-order products.
- Gift cards.
This does not affect your statutory rights where an item is faulty, damaged, not as described, or otherwise does not conform to your legal rights.
Exchanges
If you would like a different item, the quickest option is to request a return for your original purchase through My Account and place a new order once your return has been approved.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved, your refund will be issued to your original payment method. Please allow 2–5 business days after the refund is issued for it to appear, although processing times can vary depending on your bank or payment provider.
For change-of-mind returns, customers are responsible for return shipping costs.
Where applicable under consumer law, any required refund of your original standard delivery charge will also be provided.
UK & European Cooling-Off Rights
Where applicable, customers purchasing online may have statutory cancellation rights in addition to our 30-day returns policy.
For qualifying UK and European orders, you generally have 14 days after receiving your goods to tell us that you wish to cancel your order, followed by a further period in which to return the goods.
You can submit your request through My Account.
These statutory rights are separate from, and are not restricted by, PLNDSKI’s voluntary 30-day returns policy.
Lifetime Product Guarantee
Every PLNDSKI product is covered by our Lifetime Product Guarantee against manufacturing defects.
If your jewellery develops a manufacturing defect during normal use, please contact us so we can assess the issue and, where covered by our guarantee, provide a replacement product.
Our Lifetime Product Guarantee does not cover:
- Normal wear and tear.
- Accidental damage.
- Damage caused by misuse or improper care.
- Loss or theft.
- Unauthorised modifications.
Our Lifetime Product Guarantee is provided in addition to your statutory consumer rights and does not affect those rights.
Order Cancellations
Orders are processed automatically and may enter our fulfilment process immediately after they are placed. Because of this, we cannot guarantee that an order can be cancelled or amended once it has been submitted.
If you wish to cancel or change an order, please contact us as soon as possible. We will try to assist where possible, but if the order has already entered processing or fulfilment, we may be unable to stop or modify it.
If we are unable to cancel your order before dispatch, you may still be able to return eligible items after delivery in accordance with our returns policy and any applicable statutory cancellation rights.
Nothing in this section limits any cancellation or other rights you may have under applicable consumer law.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at plndskicontact@gmail.com with your order number and details of the issue.
Where appropriate, we may ask for photographs to help us resolve the issue.
Your statutory rights in relation to faulty, damaged, misdescribed or incorrect goods are not limited by our 30-day returns policy, Lifetime Product Guarantee, or any request to contact us within a particular timeframe.
Contact Us
For general questions regarding returns, refunds, cancellations or your order:
Email: plndskicontact@gmail.com